Welcome To Our New Website - Now Offering National Delivery
Welcome to our new and improved website (We think anyway). During the first wave and lockdown of the Covid-19 pandemic. We had to drastically change our business model. Having only taken over at Windlebridge the previous year it was essential that we adapted quickly, not only survive but to help our loyal customers through the lockdown period with activities to do in the garden.
Within 24 hours of the lockdown announcement and the news that we had to shut our doors we managed to launch our first ecommerce website to serve our customers and offering complete free delivery throughout the first lockdown. The response from this decision was overwhelming and certainly kept us busy during the lockdown period. With 4 delivery vans on the road 6 days a week we not only managed to keep our customers busy in the garden. But we also helped a lot of our local plant suppliers that were worried that all there precious plants would end up in the compost bin.
However due to the quick pace that initial website was created it was far from perfect. One of the main issues is that it did not link in to our stock system meaning we often oversold items or items showed no stock when we actually had stock. We knew that we again had to adapt to improve the customer experience. Hence the launch of our new website. It is still in progress so not all items are currently online however we are slowly getting out 5000+ items online for you to shop in the comfort of your own home. You can also select if you want your items delivered or free click and collect. With click and collects we aim to have your order ready for your contact free collection within the hour of your order being received. You will receive a pick up notification once they are ready.
Our new website is also now set up to accept national deliveries with over 90% of our product range being available to send across the uk excluding items such as composts, plants and furniture. All of our national orders will be sent via next day courier service provider DPD to ensure a timely delivery.
For our local customers that are looking for plants delivered. It is rather difficult for us to keep that section up to date as the store is till open things are selling out before they make it online plus with the daily plant deliveries arriving it is also hard to get all of these online. However if you can not find what you are looking for and unable to visit us please give us a call on 01287635642. One of team will be more than happy to tell you what we have in stock and place your order on the phone.